Decent Article: Why Circuit City Failed

2009/05/07

Here is a fairly good read on something that most business executives and especially consultants seem to have forgotten about.  Actually providing a good service.  So much money is wasted on meaningless trips for executives and executive bonuses and so little on making sure the people talking to the customer know whats up.

I’ve ordered from bhphotovideo.com in the past, now I definitely want to check out their NYC store next time I go anywhere near that far east.

http://www.inc.com/magazine/20090501/why-circuit-city-failed-and-why-bh-thrives.html

Sidenote: thats the only place I’ve found online that consistently beats Amazon and Adorama.